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How to: Fix Audio Waves not Showing in a Project

November 30, 2023 | 1 minute read
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Use Case

“When I open a project from an older version of CaseGuard Studio, the audio wave is not loading.” This is due to an issue with the files in the thumbnails folder.

Follow these steps to fix your audio wave!

  • Open the project with the audio issue in CaseGuard Studio.
  • Go to the project files panel and click on the folder icon to open the Project Folder

UI screenshot of a file explorer panel showing a video file named police-arrest.mp4, with a small thumbnail and a folder button highlighted in red at the bottom

  • Open the “Thumbnails” folder in the file explorer.

Windows Explorer: 'Thumbnails' folder selected among History and temp folders, with files listed below (B00011-100225 and police-arrest).

  • Highlight and delete everything in this folder.

Windows Explorer window showing a list of JPG image files with the Recycle Bin icon highlighted in the toolbar on the left.

  • Close the file explorer and open CaseGuard Studio, the audio wave should auto-generate.
    • If it does not, close the project and reopen it again.

Conclusion

Deleting the contents in the thumbnails folder of a project can help restore the audio wave. If you need further assistance, feel free to contact the Support Team at 📧 [email protected].