Spend less time managing complex and expensive software and more time focusing on essential business processes. Through leveraging AI and machine learning, CaseGuard makes managing and redacting audio simple and straightforward, freeing up valuable time for you to focus on other important tasks. Run audio analysis to automatically redact names, addresses, and more in just a few clicks.
CaseGuard helps Call Centers protect sensitive information by identifying keywords and phrases and automatically removing them. Every day, it’s used by call centers to:
Help ensure your customers are secure and protected against identity theft. With CaseGuard, you can automatically detect where sensitive information is spoken and redact it from transcripts and original audio files. Leverage CaseGuard’s powerful voice analytics tools to automatically redact information, track your redactions and find patterns in your data.
Speed up redaction time, reduce errors, and protect sensitive information. With CaseGuard’s intuitive, easy-to-use software, you can slash redaction time to just a few minutes instead of hours.
Need to transcribe and translate a call? You can. CaseGuard Studio can automatically transcribe and translate audio (in both video and audio files) to text, recognizing multiple speakers in the audio. CaseGuard Studio’s tools can recognize 31 languages and even translate your audio transcript from one language to another.
Packaged as a complete solution, CaseGuard lets call centers manage their redaction needs in one place with one software. CaseGuard has everything a government agency needs to redact video, audio, image, and PDF files securely and efficiently.
Many call centers work with documents in addition to audio. That’s why CaseGuard supports optical character recognition (OCR) documents as well as non-OCR documents. This means your non-OCR document can be converted into an editable PDF automatically by CaseGuard, saving you conversion time and hassle.
Need to analyze your customer transcripts or another document? You can. Define lists of keywords, phrases, and patterns of interest and run the list for automatic analysis on any PDF file. Set it up for handling PII and sensitive customer data in moments.
CaseGuard is designed to accept any file type for upload. You can work with video footage, audio files, images, and PDFs. Have an unusual proprietary format for audio? No problem. CaseGuard can handle it.
Make your compliance visible. Easily tag text, images, and more. Then, apply existing or custom redaction codes to appear over your redaction marks.
Use our advanced transcription processing to run analytics on your files to identify and extract sensitive information. Then, review findings and correlations among your redacted data to discover patterns.
Surface useful data from your transcribed files using our intuitive search features. Easily search for your data by keyword, phrase, or data type.
Find and redact every sensitive word or phrase in your recordings or documents, then share your redacted files with your team.
Call Center employees can redact tens of thousands of files every day with CaseGuard. It takes four simple steps to automatically redact sensitive information from your video, audio, document, and image files.
a project in CaseGuard Studio to store your files.
whatever video, audio, image, or PDF file you need to CaseGuard Project.
any type of file automatically in one click or customize your redaction manually.
redacted files immediately or schedule them for processing later.
CaseGuard provides leading organizations around the world with the redaction capabilities they need to redact and secure sensitive information. Contact us to find out why thousands choose CaseGuard for their redaction needs.
Are you ready to start redacting your files at lightning speed? Get a free demo and a member of our team will be in touch shortly.