How to: Fix Your CaseGuard Transcription not Loading

Use Case

When I attempt to transcribe my file, the transcription begins to load but then suddenly disappears. Additionally, the triangle at the top of the screen turns red.

Follow these steps to fix your transcription!

Select “Tools” from the top left of CaseGuard.
From the “Tools” drop down select “Settings.”

Tools panel with the option for Settings highlighted and red outlined.

Once in the “Settings” window select “Transcription.”

CaseGuard Studio Settings: Transcription tab, General Settings with Transcription Region set to AWS GovCloud (US-West) and preferred file format MP3, plus redaction and margin options.

From the top of the Transcription window, select “Transcription Region.”
A drop-down will appear, select the region closest to you.
- If the region closest to you has already been selected then select US EAST.
Once selected, close the “Settings” window. A “Restart Application” window will appear.
Select “Restart CaseGuard.“

Modal: Restart CaseGuard dialog asking to restart the app to apply changes; primary button 'Restart CaseGuard' and secondary 'Restart Later'.

Once CaseGuard is restarted, try and run the transcription on the same file.
Your transcription should now run correctly!

Conclusion

Selecting the correct transcription region can resolve issues with the transcription not loading.

If you are still having issues, please send an email to [email protected] for assistance.