1. What plan is the best choice for me?

It depends!

Lite is perfect for basic video and audio redaction. It helps you accurately automate redaction so that you can respond to records requests and more.

Standard is ideal for organizations that redact personally identifiable information or sensitive patient or customer information from video, audio, PDFs, or images regularly, whether for evidence collection or FOIA or records request purposes.

Premium is ideal for organizations such as law enforcement, hospitals, public safety agencies, financial institutions, media institutions, and call centers working with significant amounts of audio and video. This plan is the only plan that offers automatic transcription and translation. Premium leverages a deep learning (AI) process called automatic speech recognition to convert audio to text quickly, making it possible to automatically transcribe and translate your recordings in up to 31 languages. If you want to transcribe from video or audio files regularly, this plan is great for you.

Doc is designed for PDF and image redaction. Its streamlined document redaction toolset lets you redact any PDF or image in moments. Use Doc’s powerful pattern redaction to strip your documents of identifying data in moments. Built for busy professionals, Doc is perfect for you if you don’t need to redact audio or video.

2. What payment methods do you accept?

We accept all major credit cards, bank transfers, government purchase orders, and checks. 

3. Can I change my plan later?

Yes! You can always upgrade for additional features or downgrade later.

4. What training options does CaseGuard offer?

CaseGuard offers online and in-person training.

CaseGuard’s training curriculum is designed to teach users how to use CaseGuard Studio for their own workflows. Over the course of the training session, you will learn:

• What redaction is and why it’s important.
• Redaction principles and how they relate to your work in CaseGuard.
• How to take advantage of CaseGuard’s redaction and editing features.
• How to organize your redaction projects in CaseGuard.
• How to redact various file types.
• Redaction and editing workflows.
• File processing best practices.
• How to configure reports in CaseGuard.
• Best practices for your organization’s specific use cases.
• How CaseGuard’s redaction resources can help you.

In advance of your training, a training specialist will talk to you about your redaction needs, and design a training module to meet them. Some modules we have provided include:

• Redacting body camera footage: best practices and troubleshooting video shot in low-light conditions.
• How to caption video and audio.
• Editing generated transcripts in CaseGuard.
• Redacting protected health information in CaseGuard.
• Setting up CaseGuard for easy collaboration.
• Using audio analysis and analytics to bulk redact your files.
• Batch processing: how to make it work for your team at any time of the day.
• Translating audio and video.

5. Can I cancel my account plan at any time?

Yes, you can cancel your account plan at any time. However, if you do, you will be unable to edit or export any unfinished redaction projects after canceling your plan. Make sure you finish all your redaction projects before cancellation.

6. What happens to my projects if I cancel my paid subscription?

All your previously processed files (i.e., ones that you’ve redacted or enhanced and exported) can be accessed so long as you’ve saved them, but you will be unable to edit them or make modifications to them after you cancel your subscription.