FAQs | CaseGuard

It’s very simple! When you purchase CaseGuard Studio, we’ll send you an email with a link that you can go to and download the software. You’ll click a button to start downloading and installing itself— all with one click.

2. Who can use CaseGuard?

Anyone! Our mission is to make redaction accessible to everyone. However, here are a few industries and departments that use CaseGuard daily.

3. What training options does CaseGuard offer?

CaseGuard offers online and in-person training.

CaseGuard’s training curriculum is designed to teach users how to use CaseGuard Studio for their own workflows. Over the course of the training session, you will learn:

What redaction is and why it’s important.
Redaction principles and how they relate to your work in CaseGuard.
How to take advantage of CaseGuard’s redaction and editing features.
How to organize your redaction projects in CaseGuard.
How to redact various file types.
Redaction and editing workflows.
File processing best practices.
How to configure reports in CaseGuard.
Best practices for your organization’s specific use cases.
How CaseGuard’s redaction resources can help you.

In advance of your training, a training specialist will talk to you about your redaction needs, and design a training module to meet them. Some modules we have provided include:

Redacting body camera footage: best practices and troubleshooting video shot in low-light conditions.
How to caption video and audio.
Editing generated transcripts in CaseGuard.
Redacting protected health information in CaseGuard.
Setting up CaseGuard for easy collaboration.
Using audio analysis and analytics to bulk redact your files.
Batch processing: how to make it work for your team at any time of the day.
Translating audio and video.

4. What can the redaction software CaseGuard Studio do other than video redaction, audio redaction, PDF redaction, and image redaction?

CaseGuard can decipher speech from 31 languages in seconds. It makes any audio and video searchable and editable. In CaseGuard, you can convert audio to text in minutes then automatically translate it. Live transcripts can appear in as quickly as a few seconds.

Moreover, CaseGuard’s tools turn your computer into a professional editing studio able to enhance even the most complex video footage or image. You can use them to enhance your footage to get the look you want. CaseGuard’s enhancement tools focus attention on any object, making it easier for you to show what’s most important.

5. What types of files are supported in CaseGuard redaction software?

CaseGuard Studio has the ability to redact & enhance any video file, any audio file, any image file, and any PDF file. There is no limit to the types of files that can be processed in CaseGuard Studio. Hundreds of file types have been tested in CaseGuard Studio, and we continue to add support for more files as they become available.

6. Can CaseGuard Studio video redaction software work in an off-line mode?

Yes, CaseGuard Studio can work in an off-line mode where no internet connection is needed. Transcription and translation features will not be available for an off-line mode. In either mode (on-line and off-line), CaseGuard does not see, store, and transfer any of your files outside your local machine or network.

7. Do you offer 24/7 customer support service?

Yes, we do. We offer support during regular business hours and regularly provide 24/7 support options for our clients who need round the clock support.

8. Does CaseGuard support multiple languages?

CaseGuard fully supports multiple languages and localizations. Twenty-eight (28) languages are already built-in, including English, Spanish, French, German, Chinese, and Arabic. More languages are being added constantly.

9. Does CaseGuard Studio require a server to work?

No, CaseGuard Studio can run on any Windows desktop or laptop. However, it can also be installed on a Windows server if your organization prefers to go that route.

10. Can CaseGuard Studio perform automatic audio transcription?

Yes, CaseGuard Studio can automatically transcribe audio (in video and audio files) to text. CaseGuard Studio can also recognize multiple speakers in the audio. This can significantly reduce the amount of work needed to transcribe telephone calls, interviews, and meetings. CaseGuard Studio transcription can recognize the following languages to text (more to come):

Arabic (Gulf)
Arabic (Modern Standard)
German (Switzerland)
German (Germany)
English (Scotland)
English (Australia)
English (United Kingdom)
English (Ireland)
English (India)
English (United States)
English (Welsh)
Spanish
Spanish (United States)
Farsi
French (Canada)
French (France)
Hebrew
Indian Hindi
Korean (Korea)
Malay
Dutch
Italian (Italy)
Indonesian
Japanese
Portuguese (Brazil)
Portuguese
Russian (Russia)
Tamil
Telugu
Turkish
Chinese (Mainland China)

11. Is any information retrievable from a file after it’s been redacted in CaseGuard?

When redacting with CaseGuard, redacted data will be permanently removed from the video, audio, image, or PDF. Once your redacted file is redacted, there is no way back. Any redacted data is completely gone. You will be 100% safe sharing the redacted version with the world. Even a media expert couldn’t enhance or retrieve data from your video, audio file, PDF, or image file.

12. Is CaseGuard Studio redaction software a cloud based or local application?

CaseGuard Studio is a local application that you install on your organization’s own computers. When using CaseGuard Studio redaction software, all of the redaction work you do is happening on your computers —and nothing is being processed or stored on the cloud.

13. How does CaseGuard’s pricing work?

CaseGuard offers four subscription plans. We offer monthly and annual subscriptions and provide a discount if you sign up for an annual plan.

14. What payment methods do you accept?

We accept all major credit cards, bank transfers, government purchase orders, and checks.

15. Do you offer any volume discounts?

We do for select customers. Get in touch at [email protected], and we can tell you more.

16. Can I change my plan later?

Yes! You can always upgrade for additional features or downgrade later.

17. Can I cancel my account plan at any time?

Yes, you can cancel your account plan at any time. However, if you do, you will be unable to edit or export any unfinished redaction projects after canceling your plan. Make sure you finish all your redaction projects before cancellation.

18. What plan is the best choice for me?

It depends!

Lite is perfect for basic video and audio redaction. It helps you accurately automate redaction so that you can respond to records requests and more.

Standard is ideal for organizations that redact personally identifiable information or sensitive patient or customer information from video, audio, PDFs, or images regularly, whether for evidence collection or FOIA or records request purposes.

Premium is ideal for organizations such as law enforcement, hospitals, public safety agencies, financial institutions, media institutions, and call centers working with significant amounts of audio and video. This plan is the only plan that offers automatic transcription and translation. Premium leverages a deep learning (AI) process called automatic speech recognition to convert audio to text quickly, making it possible to automatically transcribe and translate your recordings in up to 31 languages. If you want to transcribe from video or audio files regularly, this plan is great for you.

Doc is designed for PDF and image redaction. Its streamlined document redaction toolset lets you redact any PDF or image in moments. Use Doc’s powerful pattern redaction to strip your documents of identifying data in moments. Built for busy professionals, Doc is perfect for you if you don’t need to redact audio or video.

19. Can I trial CaseGuard before paying?

Yes! You can test out CaseGuard for 15 days. Your redaction projects will have a limit of 5 files, but you can purchase a plan later to unlock all of CaseGuard’s features.

20. Will I be charged when the trial period is over?

No. You will have the option to purchase a subscription. No automatic charges will be applied.

21. What happens to my projects if I cancel my paid subscription?

All your previously processed files (i.e., ones that you’ve redacted or enhanced and exported) can be accessed so long as you’ve saved them, but you will be unable to edit them or make modifications to them after you cancel your subscription.

22. What is CaseGuard Studio?

CaseGuard Studio is an all-in-one redaction software available on Windows. Its six modes make automatically redacting, transcribing, and translating all of your files simple and fast.

Designed to handle complex video, audio, images, and PDFs, CaseGuard makes it easy for you to automatically redact, transcribe, and translate sensitive data quickly and easily.

23. How is CaseGuard better than other products?

CaseGuard is an all-in-one redaction software that is extremely powerful and easy to use. Many other products on the market offer limited redaction capabilities.

CaseGuard Studio can also redact any video file, any audio file, any image, and any PDF file. All other products on the market can only redact one file type or another; some can redact video but not audio. There are also products on the market today that can only redact their cameras videos but nothing else.

Designed to handle complex video, audio, images, and PDFs, CaseGuard makes it easy for you to automatically:

Redact
Transcribe, and
Translate

Sensitive data can be removed in moments. Learn more about everything we can do by visiting How CaseGuard Works.

24. Is my data private and safe?

Yes. CaseGuard Studio is a local application that you install on your organization’s own computer. That means that employees of CaseGuard can’t access any of your data or information.

The only people who can access your data are people who have access to your organization’s computer and files.

25. Who stores the data for my projects?

You do. When you start using CaseGuard, you select where you want to save your projects and process your files.

We have no access to your data or projects.

Frequently Asked Questions

1. How do I install CaseGuard?