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      Starting at $99 a month, use CaseGuard Studio to redact UNLIMITED number of video, audio, PDF, and image files all in one place and one redaction software.

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      Starting at ¢1 a page, $5 a minute, our team will do all the redaction work for you. We handle ALL TYPES of files including video, audio, PDF, images, and more.

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Redaction Frequently Asked Questions

Find all the answers and all you need to know about video redaction, audio redaction, image redaction, document redaction and more in our most frequently asked questions about the topic.

1. What is CaseGuard Studio?
2. Who can use CaseGuard?
3. How do I install CaseGuard?
4. Is CaseGuard Studio compatible with Windows, Linux, and/or Mac operating systems?
5. Does CaseGuard support multiple languages?
6. How is CaseGuard better than other products?
7. What are CaseGuard Studios’ hardware recommendations?
8. Does CG support Credit Card Redaction in Video, Audio, Emails, and PDF?
9. Does CaseGuard support the redaction of screens like MDT/Laptops, and efficiently redact audio containing social security, phone numbers, and other personally identifiable information (PII)?
10. What can the redaction software, CaseGuard Studio, do other than video, audio, PDF, and image redaction?
11. What is the difference between individual and “bulk” pdf redaction?
12. Is there a limit to the number of files I can redact using CaseGuard?
13. Can CaseGuard Studio perform automatic audio transcription?
14. Is CaseGuard Studio redaction software a cloud based or local application?
15. Can I use my CaseGuard license and CaseGuard Studio redaction software in an offline mode?
16. What types of files are supported in CaseGuard redaction software?
17. We want video redaction options that are locally hosted for our BWC and Dashcams. Is CaseGuard locally hosted?
18. We are looking for standalone redaction software which is not connected to the cloud or where the redaction is done by a third party.
19. When using CaseGuard for email redaction, do our emails go to your servers? If so, how is it secured?
20. Who stores the data for my projects?
21. Is my data private and safe?
22. Is any information retrievable from a file after it’s been redacted in CaseGuard?
23. Is it possible to include different subscription plans in a single purchase?
24. Is it possible for multiple people to use a single CaseGuard license simultaneously?
25. How does the month-to-month payment plan work? Is there a requirement to sign up for a year, or can the product be used intermittently or only when needed?
26. What plan is the best choice for me?
27. Can I cancel my account plan at any time?
28. Can I change my plan later?
29. Do you offer any volume discounts?
30. What payment methods do you accept?
31. How does CaseGuard’s pricing work?
32. Can I trial CaseGuard before paying?
33. Will I be charged when the trial period is over?
34. What happens to my projects if I cancel my paid subscription?
35. Do you offer 24/7 customer support service?
36. What training options does CaseGuard offer?
37. Does CaseGuard Studio require a server to work?
38. What happens to my original files when I add them to CaseGuard?
1. What is CaseGuard Studio?

CaseGuard Studio is an all-in-one redaction software available on Windows. Its six modes make automatically redacting, transcribing, and translating all of your files simple and fast.

Designed to handle complex video, audio, images, and PDFs, CaseGuard makes it easy for you to automatically redact, transcribe, and translate sensitive data quickly and easily.

2. Who can use CaseGuard?

Anyone! Our mission is to make redaction accessible to everyone. However, here are a few industries and departments that use CaseGuard daily.

  • Law enforcement
  • Healthcare
  • Legal
  • Transportation
  • Education
  • Media
  • IT
  • Government
  • Call centers
  • Finance
  • Retail
  • Crisis hotlines
  • Casinos
3. How do I install CaseGuard?

It’s very simple! When you purchase CaseGuard Studio, we’ll send you an email with a link that you can go to and download the software. You’ll click a button to start downloading and installing itself— all with one click.

4. Is CaseGuard Studio compatible with Windows, Linux, and/or Mac operating systems?

CaseGuard is only compatible with Windows operating systems. If you have a Windows virtual machine environment on your Mac or Linux machine, CaseGuard can operate within that VM. It is designed to function offline, without transmitting videos off-site, thereby ensuring privacy.

5. Does CaseGuard support multiple languages?

CaseGuard fully supports multiple languages and localizations. Twenty-eight (28) languages are already built-in, including English, Spanish, French, German, Chinese, and Arabic. More languages are being added constantly.

6. How is CaseGuard better than other products?

CaseGuard is an all-in-one redaction software that is extremely powerful and easy to use. Many other products on the market offer limited redaction capabilities.

CaseGuard Studio can also redact any video file, any audio file, any image, and any PDF file. All other products on the market can only redact one file type or another; some can redact video but not audio. There are also products on the market today that can only redact their cameras videos but nothing else.

Designed to handle complex video, audio, images, and PDFs, CaseGuard makes it easy for you to automatically:

  1. Redact
  2. Transcribe, and
  3. Translate

Sensitive data can be removed in moments. Learn more about everything we can do by visiting How CaseGuard Works.

7. What are CaseGuard Studios’ hardware recommendations?

While CaseGuard can run on any Windows machine, we recommend having a robust graphics card, especially when working with videos in CaseGuard or any video processing software.

Utilizing a powerful graphics card can significantly enhance processing speed. For instance, a 10-minute video can be processed in real-time, 10 minutes or less with a sound graphics card, whereas a less capable graphics card may take over 2 hours to complete the same task.

We highly recommend investing in having a good graphics card as it will save you so much time, and it can cost less than $300 to upgrade your graphics card.

8. Does CG support Credit Card Redaction in Video, Audio, Emails, and PDF?

Yes. With the Premium license, you will gain access to all redaction capabilities in CaseGuard, allowing you to effectively redact audio, video, images, documents, as well as sensitive credit card information within all the different assets. You have the option of redacting credit card information in bulk. For more details on how to redact credit card information using Bulk, please watch our Bulk Audio Redaction – Credit Card Redaction video.

9. Does CaseGuard support the redaction of screens like MDT/Laptops, and efficiently redact audio containing social security, phone numbers, and other personally identifiable information (PII)?

Yes. CaseGuard has the ability to redact all screens, monitors, computers, cell phones, and in-car laptops using an AI automatic redaction tool.

CaseGuard’s advanced audio analytics can detect various sensitive information such as social security numbers, phone numbers, names, and more. It categorizes this information, allowing you to easily view specific categories like social security numbers and perform redactions on all instances within that category. This ensures efficient and accurate redaction of sensitive information during your workflow.

10. What can the redaction software, CaseGuard Studio, do other than video, audio, PDF, and image redaction?

CaseGuard can decipher speech from 31 languages in seconds. It makes any audio and video searchable and editable. In CaseGuard, you can convert audio to text in minutes then automatically translate it. Live transcripts can appear in as quickly as a few seconds.

Moreover, CaseGuard’s tools turn your computer into a professional editing studio able to enhance even the most complex video footage or image. You can use them to enhance your footage to get the look you want. CaseGuard’s enhancement tools focus attention on any object, making it easier for you to show what’s most important.

11. What is the difference between individual and “bulk” pdf redaction?

For PDF redactions, you have the option to redact files individually or utilize our unique bulk processing feature to conduct multiple operations on numerous files simultaneously. Operations available in bulk processing include OCR, anonymization, AI PII text detection, Find and Redact analysis lists, AI Image redaction within documents, watermarks, and more.

For instance, if you possess thousands of scanned documents, you can leverage our Bulk feature to carry out OCR on all your documents and employ our AI analysis to redact all PII at once, rather than handling one document at a time. It’s important to note that even after conducting bulk redactions, you retain the flexibility to make additional edits to your documents as needed.

12. Is there a limit to the number of files I can redact using CaseGuard?

No, there are no limits on the quantity or duration of videos and audio files that can be redacted using CaseGuard. Whether you have hundreds or thousands of extensive videos and audio files, you can confidently depend on CaseGuard for an efficient redaction process without any constraints.

However, if you’re particularly interested in using the automatic audio redaction with transcription capabilities, each license comes with a limit of 240 hours/year of Automatic Transcription & Translation or 48,000 pages/year of AI document analysis. You have the option to add more hours and pages once the initial allotment has been utilized.

13. Can CaseGuard Studio perform automatic audio transcription?

Yes, CaseGuard Studio can automatically transcribe audio (in video and audio files) to text. CaseGuard Studio can also recognize multiple speakers in the audio. This can significantly reduce the amount of work needed to transcribe telephone calls, interviews, and meetings. CaseGuard Studio transcription can recognize the following languages to text (more to come):

  • Arabic (Gulf)
  • Arabic (Modern Standard)
  • German (Switzerland)
  • German (Germany)
  • English (Scotland)
  • English (Australia)
  • English (United Kingdom)
  • English (Ireland)
  • English (India)
  • English (United States)
  • English (Welsh)
  • Spanish
  • Spanish (United States)
  • Farsi
  • French (Canada)
  • French (France)
  • Hebrew
  • Indian Hindi
  • Korean (Korea)
  • Malay
  • Dutch
  • Italian (Italy)
  • Indonesian
  • Japanese
  • Portuguese (Brazil)
  • Portuguese
  • Russian (Russia)
  • Tamil
  • Telugu
  • Turkish
  • Chinese (Mainland China)
14. Is CaseGuard Studio redaction software a cloud based or local application?

CaseGuard Studio is a local application that you install on your organization’s own computers. When using CaseGuard Studio redaction software, all of the redaction work you do is happening on your computers —and nothing is being processed or stored on the cloud.

15. Can I use my CaseGuard license and CaseGuard Studio redaction software in an offline mode?

Yes, you can use both your CaseGuard license and the CaseGuard Studio video redaction software in an offline mode, even when there is no internet connection available.

To do this, you’ll need to assign the license to the specific computer you want to use. We issue one offline key per license, which is tied to that specific machine. This setup is often used in air-gapped systems.

However, please note that certain features, such as transcription and translation, will not be available when using the software in offline mode. Regardless of whether you’re using the software online or offline, CaseGuard does not see, store, or transfer any of your files outside of your local machine or network.

16. What types of files are supported in CaseGuard redaction software?

CaseGuard supports the following video, audio, image, raw image, document, and email file extensions. 

  • Video extensions: .mp4 .avi .mpg .mov .mkv .fiv .3gp .wmv.ts .asf .vob .mts .webm .m4v .dol
  • Audio extensions: .mp3 .wav .dss .m4a .wma .flac .ac3 .vox
  • Image extensions: .jpg .jpeg .tif .png; bmp .wmf .exif .tiff
  • Raw image extensions: .git .heic .nef .cr2 .jp2 .psd .crw .orf .dng
  • Document File Extensions: .pdf .doc .docx .ppt .pptx .pps .ppsx .xis .xisx .csv .emt .msg .txt
  • Email File Extensions: .emi .msg

There is no limit to the types of files that can be processed and the software has the ability to redact and enhance any video, audio, image, or PDF file, and continues to add support for more file types as they become available.

17. We want video redaction options that are locally hosted for our BWC and Dashcams. Is CaseGuard locally hosted?

Yes. CaseGuard operates as a local software solution. This means that your information remains within your own environment and is neither transmitted nor stored in any cloud-based infrastructure. CaseGuard is able to work with any file from any source, meaning the format of your BWC and Dashcam footage will be able to be added onto CaseGuard and redacted.

18. We are looking for standalone redaction software which is not connected to the cloud or where the redaction is done by a third party.

CaseGuard is a redaction software solution that operates locally on Windows systems. This ensures that your information remains completely secure and is never shared with any third-party entities or cloud-based platforms.

19. When using CaseGuard for email redaction, do our emails go to your servers? If so, how is it secured?

Using CaseGuard, your data stays safe and localized. The software operates locally on your machine, preventing any data transfer beyond your local setup. When it comes to emails and their attachments, you can add them into CaseGuard using the PST reader, which grants you the flexibility to choose between emails, emails and attachments, or attachments only. From there, you can proceed with redacting any personally identifiable information (PII) or sensitive information from your files as needed. Your data privacy remains intact with CaseGuard.

20. Who stores the data for my projects?

You do. When you start using CaseGuard, you select where you want to save your projects and process your files.

We have no access to your data or projects.

21. Is my data private and safe?

Yes. CaseGuard Studio is a local application that you install on your organization’s own computer. That means that employees of CaseGuard can’t access any of your data or information.

The only people who can access your data are people who have access to your organization’s computer and files.

22. Is any information retrievable from a file after it’s been redacted in CaseGuard?

When redacting with CaseGuard, redacted data will be permanently removed from the video, audio, image, or PDF.  Once your file is redacted, there is no way back. Any redacted data is completely gone. You will be 100% safe sharing the redacted version with the world. Even a media expert couldn’t enhance or retrieve data from your video, audio file, PDF, or image file.

23. Is it possible to include different subscription plans in a single purchase?

Yes. You are not restricted to buying licenses from the same plan for your entire team. This means you can mix and match your purchases based on individual needs. For instance, in a single order, you could purchase two standard licenses and three premium licenses for your team, catering to different requirements.

24. Is it possible for multiple people to use a single CaseGuard license simultaneously?

Our licenses are concurrent, so they can be assigned to a computer or a person. For multiple users to use CaseGuard at the same time, you will need multiple licenses. If users log in at different times, one license could be enough.

25. How does the month-to-month payment plan work? Is there a requirement to sign up for a year, or can the product be used intermittently or only when needed?

The month-to-month payment option is an excellent choice for those without long-term projects or if you have inconsistent redaction needs. CaseGuard is a locally installed software, which means you can pause your usage and easily pick up where you left off by reactivating your license. If you’re likely to use CaseGuard Studio for several consecutive months, it’s recommended to set up a recurring payment plan for your month-to-month subscription and cancel when your project is completed.

However, if your use will approach or exceed a year, it is more cost-effective to purchase an annual license.

26. What plan is the best choice for me?

It depends!

Lite is perfect for basic video and audio redaction. It helps you accurately automate redaction so that you can respond to records requests and more.

Standard is ideal for organizations that redact personally identifiable information or sensitive patient or customer information from video, audio, PDFs, or images regularly, whether for evidence collection or FOIA or records request purposes.

Premium is ideal for organizations such as law enforcement, hospitals, public safety agencies, financial institutions, media institutions, and call centers working with significant amounts of audio and video. This plan is the only plan that offers automatic transcription and translation. Premium leverages a deep learning (AI) process called automatic speech recognition to convert audio to text quickly, making it possible to automatically transcribe and translate your recordings in up to 31 languages. If you want to transcribe from video or audio files regularly, this plan is great for you.

Doc is designed for PDF and image redaction. Its streamlined document redaction toolset lets you redact any PDF or image in moments. Use Doc’s powerful pattern redaction to strip your documents of identifying data in moments. Built for busy professionals, Doc is perfect for you if you don’t need to redact audio or video.

27. Can I cancel my account plan at any time?

Yes, you can cancel your account plan at any time. However, if you do, you will be unable to edit or export any unfinished redaction projects after canceling your plan. Make sure you finish all your redaction projects before cancellation.

28. Can I change my plan later?

Yes! You can always upgrade for additional features or downgrade later.

29. Do you offer any volume discounts?

We do for select customers. Get in touch at [email protected], and we can tell you more.

30. What payment methods do you accept?

CaseGuard accepts Purchase Orders (POs) to formalize requirements, pricing, and to serve as binding documentation of the service provided.

In addition, we also accept all major credit cards, bank transfers, government purchase orders, and checks. 

31. How does CaseGuard’s pricing work?

CaseGuard offers four subscription plans.  We offer monthly and annual subscriptions and provide a discount if you sign up for an annual plan.

32. Can I trial CaseGuard before paying?

Yes! You can test out CaseGuard for 7 days. Your redaction projects will have a trial watermark, but you can purchase a plan later to unlock all of CaseGuard’s features.

33. Will I be charged when the trial period is over?

No. You will have the option to purchase a subscription. No automatic charges will be applied.

34. What happens to my projects if I cancel my paid subscription?

All your previously processed files (i.e., ones that you’ve redacted or enhanced and exported) can be accessed so long as you’ve saved them, but you will be unable to edit them or make modifications to them after you cancel your subscription.

35. Do you offer 24/7 customer support service?

Yes, we do. We offer support during regular business hours and regularly provide 24/7 support options for our clients who need around-the-clock support.

36. What training options does CaseGuard offer?

CaseGuard offers online and in-person training.

CaseGuard’s training curriculum is designed to teach users how to use CaseGuard Studio for their own workflows. Over the course of the training session, you will learn:

  • What redaction is and why it’s important.
  • Redaction principles and how they relate to your work in CaseGuard.
  • How to take advantage of CaseGuard’s redaction and editing features.
  • How to organize your redaction projects in CaseGuard.
  • How to redact various file types.
  • Redaction and editing workflows.
  • File processing best practices.
  • How to configure reports in CaseGuard.
  • Best practices for your organization’s specific use cases.
  • How CaseGuard’s redaction resources can help you.

In advance of your training, a training specialist will talk to you about your redaction needs, and design a training module to meet them. Some modules we have provided include:

  • Redacting body camera footage: best practices and troubleshooting video shot in low-light conditions.
  • How to caption video and audio.
  • Editing generated transcripts in CaseGuard.
  • Redacting protected health information in CaseGuard.
  • Setting up CaseGuard for easy collaboration.
  • Using audio analysis and analytics to bulk redact your files.
  • Batch processing: how to make it work for your team at any time of the day.
  • Translating audio and video.
37. Does CaseGuard Studio require a server to work?

No, CaseGuard Studio can run on any Windows desktop or laptop.  However, it can also be installed on a Windows server if your organization prefers to go that route.

38. What happens to my original files when I add them to CaseGuard?

When you import files into CaseGuard, a copy of your original file is created within your CaseGuard project. This copy is what you utilize for redaction. Your original file remains untouched and stays in its original location.

Visit our Learn Center

CaseGuard Articles

CaseGuard Articles

CaseGuard’s articles are the best source for guides on redaction, transcription, translation, data management, industry best practices, and news. Read our expert content for and how-to-guides for actionable steps and tips.

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Redaction Video Library

Redaction Video Library

Watch our collection of brief video overviews to help you make the most of CaseGuard Studio. Level-up your CaseGuard Studio workflow, take advantage of new features and learn how to tackle any redaction project.

Learn More »

Redaction Use Cases

Redaction Use Cases

Do everything you can’t do with other redaction software. CaseGuard comes with an entire suite of redaction and transcription tools, making your workflow like magic.

Learn More »

Case Studies

Case Studies

Stories about how our customers use CaseGuard’s video redaction, audio redaction, transcription, translation, closed captioning, document redaction, image redaction, bulk editing and other tools to fit their needs.

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CaseGuard Resources

CaseGuard Resources

Find helpful resources with our smart search tool. Simply run a search to find useful articles, videos, documentation, and more.

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Read – Redaction Manual

Read – Redaction Manual

Welcome to CaseGuard’s Help Center, our documentation space. Choose a topic below to find help and step-by-step instructions on how to use and administer CaseGuard.

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Explore Our Redaction Software

With CaseGuard Video Redaction Software, you can change any redaction setting to be as specific or as broad as you need. Its six modes make redacting, transcribing, and translating all of your files simple and fast. Learn more about what CaseGuard Studio can offer.

Video Redaction

Video Redaction

Let CaseGuard automatically detect faces, license plates, screens, people, vehicles, papers, and then automatically redact them in one click.

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Audio Redaction

Audio Redaction

Mute, bleep, and resample audio with one click. Upload or record audio directly into CaseGuard. In a few steps, you can transform a recording into a fully redacted audio file.

Learn More »
Document Redaction

Document Redaction

Find and remove personally-identifying information, including phone numbers or SSN and sensitive information instantly. Protect personnel, evidence, financial, medical, and classified records.

Learn More »
Image Redaction

Image Redaction

Automatically redact faces, license plates, screens, people, vehicles, and papers instantly in thousands of images.

Learn More »
Transcription & Translation

Transcription & Translation

Automatically Transcribe and Translate any audio or video file from 33+ languages, automatically burn closed captions, automatically detect any sensitive and private information all with one click.

Learn More »
Bulk Redaction

Bulk Redaction

Redact thousands of images, pages, and hours of audio and video with a few clicks.

Learn More »
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