Online vs Offline versions of CaseGuard
CaseGuard Studio offers both Online and Offline versions to accommodate organizations with different security requirements and operational needs.
The Online version is the default version of CaseGuard Studio and provides access to cloud-based features such as transcription, translation, and AI analysis, which require an internet connection.
The Offline version is designed for organizations that require CaseGuard Studio to operate in environments without internet connectivity, including air-gapped systems. Because of the additional security considerations and licensing requirements, the Offline version is only available to eligible organizations. Not all customers qualify, and requests are subject to review and approval by the CaseGuard team.
When choosing between the two versions, organizations should consider their security requirements, operational needs, and the features they require.
Requesting an Offline Key
Offline keys are only available to eligible organizations using the Offline version of CaseGuard Studio. If your organization requires an offline key, please contact your Account Manager or our Support team at [email protected] to discuss your requirements and determine eligibility.
If your organization is eligible and approved for an offline key, our team will guide you through the process. Before proceeding, we strongly recommend consulting with your IT team to ensure that an offline setup aligns with your organization’s security requirements and operational needs.
Once your request has been approved, you will need to provide your unique device ID. You can find this information on the login screen of CaseGuard Studio. If you are currently logged in, click the File tab at the top left, then click Sign out to return to the login screen.
On the login screen, click Use Offline Key to reveal your unique device ID.
For your convenience, refer to the images below for guidance on locating your License Unique ID.
Once we receive your license unique ID, we will promptly generate a software key for you. Upon receiving the software key, you can enter it beneath your unique license ID and click “Login.” This will enable you to use CaseGuard on an air-gapped system.
Should you require any further assistance with this process, please do not hesitate to contact us at [email protected].
Requesting an Online version of CaseGuard Studio
The online version of CaseGuard Studio is the default option. If you require features such as transcription, translation, and AI analysis, we strongly recommend using the online version.
When obtaining a license for CaseGuard Studio, our team will automatically provide you with the online version of CaseGuard Studio unless your organization specifically requests an offline version.
Conclusion
Choosing the Offline version of CaseGuard Studio is a significant decision that comes with certain limitations, particularly regarding features that require internet connectivity. Offline keys are exclusively available to eligible organizations, and all requests are subject to review.
Before requesting an offline key, consult with your IT team to ensure that an air-gapped setup meets your organization’s security requirements and operational needs. If you believe your organization requires the Offline version, contact your Account Manager or the CaseGuard Support team at [email protected] to discuss eligibility and next steps.
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