We know that password issues can happen to anyone; that’s why we’ve made it simple to reset your password within Redaction Studio. Follow the steps below to regain access to your account:
Open the Application Launch Redaction Studio. On the login screen, locate the “Forgot Password” option beneath the fields for your username and password.
Enter Your Username After clicking “Forgot Password,” you will be redirected to our website, where you’ll need to enter your username.
Answer Your Security Question Once you’ve entered your username, you will be prompted to answer the security question you chose during the setup process.
Receive a Temporary Password Once you answer the security question correctly, a temporary password will be sent to your registered email address.
Log In and Update Your Password Navigate to CaseGuard’s installation page and use the temporary password provided. After logging in, you will be able to change both your password and your security question.
We hope this guide has helped you in resetting your password. If you need further assistance at any stage of this process, please don’t hesitate to contact us at [email protected] where we will gladly assist you