How to: Fix Your PST Import Window not Loading

Use Case

I am trying to add a PST file to my CaseGuard but whenever I add it in the PST import window is blank and does not load. This issue is caused by your PST file being opened in another application.

Email Import screen with a search bar, left pane, and a large table for Subject, From, To, and Date columns.

Follow these steps to fix your PST import window!

First, open up Task Manager (CTRL+ALT+DEL) on your machine to see all the current applications you have open.

Windows Task Manager in dark theme showing the Processes tab with a list of apps and per-process CPU, memory, and disk usage bars/figures.

After the task manager is open, search for any applications you use to view your emails/PST files.
- Outlook is the main cause of this issue.
Once you find the application you use to view your PST files click it from the task manager list. Once it is selected navigate to the top right of your task manager and select the End Task to close the app.

Windows Task Manager: Processes tab with a list of apps and resource columns; the End task button is circled in red at the top.

Once the task has been ended, add your PST file into CaseGuard again. If you are still having issues, ensure the PST file is opening correctly inside Outlook. If there is an issue with your PST file please take a look at this article.

Need help?

If you have any questions, please contact [email protected].