How to fix the audio wave not showing in a project

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How to fix the audio wave not showing in a project

Scenario

When I open a project from an older version of CaseGuard Studio, the audio wave is not loading. This is due to an issue with the files in the thumbnails folder.

Follow these steps to fix your audio wave!

  • Open the project with the audio issue in CaseGuard.
  • Go to the project files panel and Click “Open Project Folder”.

Open Project Folder Image

  • Open the “Thumbnails” folder in the file explorer.

Thumbnails folder Image

  • Highlight and delete everything in this folder.

Thumbnails Delete Image

  • Close the file explorer and open CaseGuard, the audio wave should auto-generate.
    • If it does not, close the project and reopen it again.
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