To ensure CaseGuard’s online services (including transcription, translation, and AI document analysis) function correctly, your IT team may need to whitelist specific domains on your network.
Step 1: Whitelist CaseGuard Hub
Add the following domain to your whitelist to ensure access to CaseGuard Hub: m.caseguard.com
Step 2: Configure AWS Service Access
CaseGuard leverages Amazon Web Services (AWS) to process transcription, translation, and AI analysis. There are several approaches your IT team can take depending on your organization’s security policies:
Option 1: Allow All AWS Services (Least Restrictive)
Allowing all AWS domains across all regions: https://*.*.amazonaws.com
Note: This is the broadest option and may not align with your security requirements.
Option 2: Allow All Services in a Specific Region
If you would like to restrict access to a specific AWS region, you can allow one of the following:
GovCloud (US-West):
- https://*.us-gov-west-1.amazonaws.com
US West (Oregon):
- https://*.us-west-2.amazonaws.com
All CaseGuard users in your organization should use the same region that your IT team selects.
Option 3: Allow Only Specific Services in a Region (Most Restrictive & Secure)
For organizations that prefer to restrict access to specific services only, the following domains must be whitelisted based on your chosen AWS region:
GovCloud (US-West):
- https://s3.us-gov-west-1.amazonaws.com
- https://transcribe.us-gov-west-1.amazonaws.com
- https://comprehend.us-gov-west-1.amazonaws.com
- https://translate.us-gov-west-1.amazonaws.com
US West (Oregon):
- https://s3.us-west-2.amazonaws.com
- https://transcribe.us-west-2.amazonaws.com
- https://comprehend.us-west-2.amazonaws.com
- https://translate.us-west-2.amazonaws.com
This option is the most restrictive, but also the most secure.
Next Steps
We strongly recommend working with your IT team to decide which option best aligns with your organization’s security requirements.
If you need additional guidance, our support team is available to assist your IT staff with configuration. We can also schedule a call or screen share to walk through the process. Please reach out to us at [email protected].
Was this article helpful to you?
No
Yes