Requesting Additional Licenses and Transcription Hours in CaseGuard Hub
As your organization grows, you may need to scale CaseGuard Studio to accommodate more users or handle higher volumes of transcription work. For example, if your legal team is preparing for a large case involving hundreds of hours of recorded evidence, you may quickly find that your current licenses and transcription hours are not sufficient. CaseGuard Hub makes it simple to request the additional resources you need so your team can continue working without interruption.
Step-by-Step Process
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Open CaseGuard Hub, and from the main menu, select License Management (located between two other options).
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Within License Management, you will see a list of your current CaseGuard Studio users.
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To request additional resources, navigate to the left-hand toolbar and click Buy More Licenses.
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A request window will appear where you can:
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Specify the number and type of licenses you need.
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Select the number of transcription hours to include with your license. (If no additional hours are required, simply uncheck this option.)
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Add a note to provide any additional details about your request.
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Once complete, click Send. A CaseGuard representative will review your request and follow up with an update shortly.
Conclusion
By using CaseGuard Hub to request licenses and transcription hours, your organization can quickly adapt to increased caseloads, new staff members, or unexpected surges in transcription demand—all without downtime or workflow disruptions. This streamlined process ensures that your team has the tools it needs to manage evidence effectively and stay on schedule.
For further assistance, please contact us at [email protected].
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