Sometimes, users may find that after successfully redacting and exporting a video in CaseGuard Studio, the final exported file is missing audio. This can be frustrating, especially if the original file contained sound. In most cases, this happens due to audio and video channels not being synchronized during export. Fortunately, there’s a quick setting adjustment that resolves the issue.
Step-by-Step Instructions
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Open CaseGuard Studio.
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Go to the Tools menu in the top-left corner of the window.
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Click Settings.
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In the new window, select the Video tab.
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Check the box labeled “Sync video and audio channels automatically.”
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Click Close to save your changes.
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Restart CaseGuard Studio.
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Re – Export your video project.
Conclusion
If your exported videos from CaseGuard Studio are missing audio, adjusting the “Sync video and audio channels automatically” setting typically solves the problem. This small change helps prevent synchronization issues and ensures your projects export with both video and audio intact. If the problem persists after following these steps, reach out to CaseGuard Support ([email protected]) with details about your file and export settings.
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