CaseGuard Resources

How Can I Convert File Types for Better Compatibility?

Scenario When I try to add my video files to CaseGuard I receive an error message that says “Convert to standard format failed.” This issue is caused by this file not being supported by CaseGuard. Converting the file to a supported file format may fix the issue. Please also see How to troubleshoot adding files […]

How to Bates Stamp your documents in CaseGuard

Overview Bates Stamping is used to sequentially number pages or documents for identification and organization. With CaseGuard, you can effortlessly apply customized Bates stamps to an unlimited number of documents with just a click of a button. This process helps in the efficient organization and identification of specific pages within a document. Bates Stamping in […]

How to fix the error message cvextern.dll not found

Scenario My CaseGuard will not open any videos. Whenever I try to add one I get an error in the diagnostics window saying “cvextern.dll not found.” This issue is caused by the cvextern.dll being blocked or missing. Follow these steps to fix the error message ‘cvextern.dll not found’! Steps to locate the .dll. Open “Windows […]

How to fix audio waves not showing in a project

Scenario When I open a project from an older version of CaseGuard Studio, the audio wave is not loading. This is due to an issue with the files in the thumbnails folder. Follow these steps to fix your audio wave! Open the project with the audio issue in CaseGuard. Go to the project files panel […]

Document Troubleshooting Made Easy with OCR

Scenario When I try to scroll through my document file my CaseGuard crashes. Some of the pages are also appearing blank and I am not able to highlight some words. To repair a document file in CaseGuard: Open the project with the document file that has issues. Select “Document tools” -> “OCR“ In the OCR window […]

Excel settings

To access CaseGuard Studio’s Excel Settings, select Tools –>Settings. The Settings popup contains 14 tabs, one of which is the “Excel ” tab: When importing Excel documents using CaseGuard Studio, there are several settings that you can configure to meet the particular needs of you or your agency. Use Microsoft Excel to convert Excel files to PDF Need […]

OCR settings

To access CaseGuard Studio’s OCR Settings, select Tools –>Settings. The Settings popup contains 14 tabs, one of which is the “OCR” tab. When OCRing using CaseGuard Studio, there are several settings that you can configure to meet the particular needs of you or your agency. Automatically OCR new PDF files Select this option to apply Optical Character Recognition […]

Troubleshooting CaseGuard Studio

How to blur moving faces in a video and keep some visible

Any redaction software is only considered advanced when it offers its users the flexibility of editing and customizing the redactions with minimal effort and time. Within CaseGuard Studio, one can manage, edit, blur (redact), and export files without the need for any additional software. A common use case clients of the software speak to us […]

How to bulk apply full frame effect to media files

Overview The Full Frame Effect feature, within CaseGuard Studio, applies Full-screen redactions to multiple videos or images in one operation.  This feature is especially useful for users needing to blur every frame in a video while keeping the audio untouched. This feature serves users handling videotapes of suspect interviews, where the goal is to shield […]

How to merge media files into one using split screen feature

Overview CaseGuard’s Split Screen feature merges up to 16 media files into one video for easier exporting, editing, or redacting. This feature is especially useful for merging multiple videos into one video of the same incident from different angles to ensure all Personally identifiable information is protected. Users can select from up to three templates […]

How to make an unclear license plate readable

In this article, we will provide step-by-step instructions on how to make a blurry license plate in a photo or video readable. When dealing with a getaway car caught on camera or a hit-and-run incident, knowing the license plate number can be a big advantage for investigators in uncovering the identity of their suspect. However, […]