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Introduction | CaseGuard Studio Training Course
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Does your business have a need to redact personal information from millions of phone calls? Are you working to ensure that your organization maintains PCI DSS compliance? Despite their best efforts, many businesses that handle personal information through audio recordings will inevitably make mistakes. For call centers, financial service providers, other business professionals who handle personally identifiable information, the process of maintaining the Payment Card Industry Data Security Standard can prove to be a daunting task.
With CaseGuard, our cutting-edge software harnesses machine learning and advanced AI technology to redact and bleep out all information that may be shared between a consumer and call center during an audio call. Every day, its algorithms are trained with the goal of having the system improve upon itself, gradually becoming more efficient and accurate over time. In the example shown above, CaseGuard studio is able to redact all personal information from an audio file in a matter of minutes including credit card information, addresses, social security numbers, phone numbers, and names, among others.
Without hearing this sensitive information when making a business-related phone call, you will no longer have to worry about your business violating PCI DSS compliance when dealing with customers.