CaseGuard Resources

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How to: Fix PST Files not Adding Into CaseGuard

Use Case When I add my PST files to CaseGuard the PST import appears blank with no emails! Follow these steps to add PST files to your CaseGuard! The first step is to test to make sure the file has content or is not corrupt. Open Outlook and Select “File” > “Open & Export” > [...]
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Quick Fixes for Black Pages on Your Document

Use Case When I add my files into CaseGuard some of the pages are black and I am not able to see any of my pages! Follow these steps to fix the black pages of your document! This issue happens due to CaseGuard’s automatic standardization not being able to clean one of the pages on [...]
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How to: Include MP4 Files in CaseGuard Studio

Use Case When I try to upload my file to CaseGuard it loads like it will work, then it disappears with no error message! This issue is with the file not being converted correctly. Follow these steps to fix your file! Click your Windows Search and search “VLC.” Click “VLC media player” to open it. [...]
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How to: Transfer a Project From One Computer to Another

Use Case When an agency receives a new computer, all CaseGuard projects can be easily transferred by moving the local project folder from the old machine to the new one. In CaseGuard, all project data is stored locally under the CG Videos folder. To migrate your work, you will simply copy this folder from the [...]
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How to: Fix The Transcription not Following Along

Use Case My transcription is not following the words that are currently being said, I try to scroll but it keeps jumping back to the top of the transcription! This issue is caused by a word with the transcription being selected. Follow these steps to fix your transcription! Open the audio file you are having [...]
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Join Us At TPCA For A Better Solution To Redaction

Join Us At TPCA For A Better Solution To Redaction

February 14, 2024
Join The Redaction Experts At The NSA Winter Conference

Join The Redaction Experts At The NSA Winter Conference

January 29, 2024

How to: Fix “Could not Find a Part of The Path \tempOCR.pdf”

Use Case When I try to run OCR on my file nothing happens and the diagnostics icon at the top of my CaseGuard appears red with the error “Could not find a part of the path tempOCR.pdf.” This issue is usually caused by an issue with the file name you are trying to OCR. Follow [...]
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How to: Convert File Types for Better Compatibility

Use Case When I try to add my video files to CaseGuard Studio I receive an error message that says “Convert to standard format failed.” This issue is caused by this file not being supported by CaseGuard Studio. Converting the file to a supported file format may fix the issue. Please also see How to [...]
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How to: Easily Review Your Redactions With a Marked Copy

Have you ever experienced the panic of realizing sensitive information was not properly redacted just moments before an important review? In many organizations, redaction responsibilities are shared among multiple people, which increases the chance of mistakes. For example, while preparing a report containing hundreds of names, phone numbers, addresses, and Social Security numbers, a colleague [...]
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How to: Lock Redactions In CaseGuard Studio

Imagine the video you are currently editing was filmed at night with a moving camera. Although the AI Automatic Detection successfully identified and redacted every face and license plate, a few redaction boxes need to be enlarged to fully cover the objects. Coincidentally, these boxes are clustered together in the darkest part of the frame. [...]
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How to: Add,Import, and Export Lists of Redaction Reasons

Use Case Your legal department has been sending memo after memo and even scheduled a meeting to discuss a new state-level privacy law based on the Colorado Open Records Act (CORA). As part of the new requirements, your agency must maintain an exemption log for every information request, even if it is not provided to [...]
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Explore Our Redaction Software

With CaseGuard Video Redaction Software, you can change any redaction setting to be as specific or as broad as you need. Its six modes make redacting, transcribing, and translating all of your files simple and fast. Learn more about what CaseGuard Studio can offer.

AI Video Redaction

AI Video Redaction

Redact faces, plates, screens, notepads, and more effortlessly from unlimited number of videos with CaseGuard's leading AI video redaction tools. 

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AI Audio Redaction

AI Audio Redaction

Mute, bleep, or resample names, emails, card details, and other sensitive information from thousand of audio files with the most trusted AI audio redaction software. 

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AI Document Redaction

AI Document Redaction

Redact Personally Identifiable Information (PII) such as names, emails, numbers, SSNs, & more from 1000s of PDF, PST, Excel, & Word files with the best AI document redaction software. 

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AI Image Redaction

AI Image Redaction

Automatically redact faces, license plates, screens, people, vehicles, and papers instantly in thousands of images.

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AI Transcription and Translation

AI Transcription and Translation

Automatically transcribe, translate, burn closed captions, & detect any sensitive information in any audio or video file in 100+ languages in minutes with CaseGuard's AI.

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AI Bulk Redaction

AI Bulk Redaction

Automatically redact unlimited number of videos, audio, documents, & images and clear your backlog with CaseGuard's AI bulk redaction tools. 

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Dive Deeper into our Redaction world

Learn about CaseGuard Solutions. All you need to know about video redaction, audio redaction, audio transcription, audio translation, document redaction, text analytics, and more.

Visit Our Help Center

Dive Deeper into our Redaction world

Learn about CaseGuard Solutions. All you need to know about video redaction, audio redaction, audio transcription, audio translation, document redaction, text analytics, and more.

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