CaseGuard Resources

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How to: Quickly Redact Body-Worn Camera Footage

Do you find it challenging to ensure that your Body-Worn Camera footage is properly redacted before it’s released to the public? Is your backlog piling up while requests continue to come in? We can help. With CaseGuard Studio’s AI Redaction Options, redacting any sensitive or Personal Identifiable Information is easy and fast. This article will serve [...]
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How to: Fix Your CaseGuard Transcription not Loading

Use Case When I attempt to transcribe my file, the transcription begins to load but then suddenly disappears. Additionally, the triangle at the top of the screen turns red. Follow these steps to fix your transcription! Select “Tools” from the top left of CaseGuard. From the “Tools” drop down select “Settings.” Once in the “Settings” [...]
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How to: Fix PST Files not Adding Into CaseGuard

Use Case When I add my PST files to CaseGuard the PST import appears blank with no emails! Follow these steps to add PST files to your CaseGuard! The first step is to test to make sure the file has content or is not corrupt. Open Outlook and Select “File” > “Open & Export” > [...]
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Quick Fixes for Black Pages on Your Document

Use Case When I add my files into CaseGuard some of the pages are black and I am not able to see any of my pages! Follow these steps to fix the black pages of your document! This issue happens due to CaseGuard’s automatic standardization not being able to clean one of the pages on [...]
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How to: Include MP4 Files in CaseGuard Studio

Use Case When I try to upload my file to CaseGuard it loads like it will work, then it disappears with no error message! This issue is with the file not being converted correctly. Follow these steps to fix your file! Click your Windows Search and search “VLC.” Click “VLC media player” to open it. [...]
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How to: Transfer a Project From One Computer to Another

Use Case When an agency receives a new computer, all CaseGuard projects can be easily transferred by moving the local project folder from the old machine to the new one. In CaseGuard, all project data is stored locally under the CG Videos folder. To migrate your work, you will simply copy this folder from the [...]
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How to: Fix The Transcription not Following Along

Use Case My transcription is not following the words that are currently being said, I try to scroll but it keeps jumping back to the top of the transcription! This issue is caused by a word with the transcription being selected. Follow these steps to fix your transcription! Open the audio file you are having [...]
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Join Us At TPCA For A Better Solution To Redaction

Join Us At TPCA For A Better Solution To Redaction

February 14, 2024
Join The Redaction Experts At The NSA Winter Conference

Join The Redaction Experts At The NSA Winter Conference

January 29, 2024

How to: Fix “Could not Find a Part of The Path \tempOCR.pdf”

Use Case When I try to run OCR on my file nothing happens and the diagnostics icon at the top of my CaseGuard appears red with the error “Could not find a part of the path tempOCR.pdf.” This issue is usually caused by an issue with the file name you are trying to OCR. Follow [...]
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How to: Convert File Types for Better Compatibility?

Use Case When I try to add my video files to CaseGuard I receive an error message that says “Convert to standard format failed.” This issue is caused by this file not being supported by CaseGuard. Converting the file to a supported file format may fix the issue. Please also see How to troubleshoot adding [...]
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How to: Easily Review Your Redactions With a Marked Copy

Have you ever experienced the panic of realizing you didn’t correctly censor sensitive data in a file or report only moments before a critical review? In your office, you might not be the only one responsible for redactions. Recently, while working on a report filled with hundreds of names, phone numbers, addresses, and social security [...]
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Explore Our Redaction Software

With CaseGuard Video Redaction Software, you can change any redaction setting to be as specific or as broad as you need. Its six modes make redacting, transcribing, and translating all of your files simple and fast. Learn more about what CaseGuard Studio can offer.

AI Video Redaction

AI Video Redaction

Redact faces, plates, screens, notepads, and more effortlessly from unlimited number of videos with CaseGuard's leading AI video redaction tools. 

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AI Audio Redaction

AI Audio Redaction

Mute, bleep, or resample names, emails, card details, and other sensitive information from thousand of audio files with the most trusted AI audio redaction software. 

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AI Document Redaction

AI Document Redaction

Redact Personally Identifiable Information (PII) such as names, emails, numbers, SSNs, & more from 1000s of PDF, PST, Excel, & Word files with the best AI document redaction software. 

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AI Image Redaction

AI Image Redaction

Automatically redact faces, license plates, screens, people, vehicles, and papers instantly in thousands of images.

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AI Transcription and Translation

AI Transcription and Translation

Automatically transcribe, translate, burn closed captions, & detect any sensitive information in any audio or video file in 100+ languages in minutes with CaseGuard's AI.

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AI Bulk Redaction

AI Bulk Redaction

Automatically redact unlimited number of videos, audio, documents, & images and clear your backlog with CaseGuard's AI bulk redaction tools. 

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Dive Deeper into our Redaction world

Learn about CaseGuard Solutions. All you need to know about video redaction, audio redaction, audio transcription, audio translation, document redaction, text analytics, and more.

Visit Our Help Center

Dive Deeper into our Redaction world

Learn about CaseGuard Solutions. All you need to know about video redaction, audio redaction, audio transcription, audio translation, document redaction, text analytics, and more.

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