CaseGuard Resources

Use Case When I try to upload my file to CaseGuard it loads like it will work, then it disappears with no error message! This issue is with the file not being converted correctly. Follow these steps to fix your file! Click your Windows Search and search “VLC.” Click “VLC media player” to open it. [...]

Use Case My agency recently got a new computer and we need to transfer our CaseGuard work to the new computer! In CaseGuard, all of your work saves to your local drive under the CG Videos folder. To get your work to the new computer all you need to do is transfer that folder to [...]

Use Case My transcription is not following the words that are currently being said, I try to scroll but it keeps jumping back to the top of the transcription! This issue is caused by a word with the transcription being selected. Follow these steps to fix your transcription! Open the audio file you are having [...]

Use Case When I try to run OCR on my file nothing happens and the diagnostics icon at the top of my CaseGuard appears red with the error “Could not find a part of the path tempOCR.pdf.” This issue is usually caused by an issue with the file name you are trying to OCR. Follow [...]

Use Case When I try to add my video files to CaseGuard I receive an error message that says “Convert to standard format failed.” This issue is caused by this file not being supported by CaseGuard. Converting the file to a supported file format may fix the issue. Please also see How to troubleshoot adding [...]

Have you ever experienced the panic of realizing you didn’t correctly censor sensitive data in a file or report only moments before a critical review? In your office, you might not be the only one responsible for redactions. Recently, while working on a report filled with hundreds of names, phone numbers, addresses, and social security [...]

Imagine the video you are currently editing was filmed at night with a moving camera. Although the AI Automatic Detection successfully identified and redacted every face and license plate, a few redaction boxes need to be enlarged to fully cover the objects. Coincidentally, these boxes are clustered together in the darkest part of the frame. [...]

Your legal department has been sending memo after memo and even scheduled a meeting to discuss the new state-level privacy law that is based on the Colorado Open Records Act (CORA). They have implemented a new requirement that makes it necessary to create an exemption log for every information request, even if it is not sent [...]

Overview Bates Stamping is used to sequentially number pages or documents for identification and organization. With CaseGuard, you can effortlessly apply customized Bates stamps to an unlimited number of documents with just a click of a button. This process helps in the efficient organization and identification of specific pages within a document. Bates Stamping in [...]

CCTV footage in malls and hospitals can capture hundreds or thousands of faces daily, enhancing security. However, editing this footage can become a time-consuming task, underscoring the importance of diligence and accuracy. For example, after using AI Automatic Detection to blur over a thousand faces in an hour-long video, you may need to unblur three [...]