CaseGuard Resources

CaseGuard’s Optical Character Recognition (OCR) supports over 100 languages: Afrikaans Amharic Arabic Assamese Azerbaijani Azerbaijani – Cyrilic Belarusian Bengali Tibetan Bosnian Breton Bulgarian Catalan; Valencian Cebuano Czech Chinese – Simplified Chinese – Traditional Cherokee Corsican Welsh Danish German German (Fraktur Latin) Dzongkha Greek, Modern (1453-) English English, Middle (1100-1500) Esperanto Math / equation detection module [...]

Trying to redact multiple recordings of the same incident from different angles can be tiresome, especially when there’s significant overlap between them. The repetitive process of redaction can quickly become overwhelming, as you find yourself listening to the same recordings repeatedly in search of identical segments to edit out. Fortunately, CaseGuard offers a swift and [...]

Do you often have to go through and redact sensitive information from your call center recordings? Names, credit card numbers, billing addresses, and more are constantly being given out over the phone. However, all of these calls are recorded for quality assurance purposes, meaning that there is a lot of Personal Identifiable Information that needs [...]

Do you find it challenging to ensure that your Body-Worn Camera footage is properly redacted before it’s released to the public? Is your backlog piling up while requests continue to come in? We can help. With CaseGuard Studio’s AI Redaction Options, redacting any sensitive or Personal Identifiable Information is easy and fast. This article will serve [...]

Use Case When I attempt to transcribe my file, the transcription begins to load but then suddenly disappears. Additionally, the triangle at the top of the screen turns red. Follow these steps to fix your transcription! Select “Tools” from the top left of CaseGuard. From the “Tools” drop down select “Settings.” Once in the “Settings” [...]

Use Case When I add my PST files to CaseGuard the PST import appears blank with no emails! Follow these steps to add PST files to your CaseGuard! The first step is to test to make sure the file has content or is not corrupt. Open Outlook and Select “File” > “Open & Export” > [...]

Use Case When I add my files into CaseGuard some of the pages are black and I am not able to see any of my pages! Follow these steps to fix the black pages of your document! This issue happens due to CaseGuard’s automatic standardization not being able to clean one of the pages on [...]