CaseGuard Resources

We need to upload our emails to CaseGuard, but we’re not sure how to export them from Outlook as a PST. How can we do this inside of Outlook? In this guide, we’ll walk you through how to easily export your email files from Outlook as a PST file so you can upload them into [...]

We have a request to redact just one audio channel of the file we are working on. How can we achieve this inside CaseGuard? Applying audio redactions to different channels within CaseGuard can be done in two ways- either manually or using transcription. How to Apply Audio Redactions to Different Channels (Manual Method) Add your [...]

Many agencies are required to include their official logo on documentation such as exemption logs or chain of custody reports for auditing, compliance, or branding purposes. Including your agency logo on these reports not only reinforces authenticity but also maintains consistency across official documentation. CaseGuard Studio makes it simple to customize your reports by uploading [...]

We are performing audio redactions on one of our video files, and the audio redactions do not have any color showing on the audio wave, so we cannot tell which type of effect has been applied. How can we fix this? In this guide, we will walk you through the steps to easily resolve this [...]

After completing redactions in your video, you may want to review your work to ensure accuracy—especially if you’ve renamed any of the redacted objects. One helpful feature in CaseGuard Studio is the ability to display the titles of these objects directly within the video. This makes it easier to identify and verify each redaction, streamlining [...]

Overview When working with BWC footage, you may be required to leave certain elements, such as timestamps, unredacted. This can be challenging when there’s a lot of movement in the footage, especially if a redaction box unintentionally crosses in front of the timestamp and redacts it. Fortunately, with CaseGuard’s Original effect, you can ensure portions [...]

In this article, we’ll walk you through how to schedule tasks in CaseGuard Studio, whether you’re running bulk redactions or using AI to analyze video and audio. This feature is especially useful if your computer doesn’t meet the recommended hardware requirements or if you prefer to free up your system for other tasks. By scheduling [...]

License Management in CaseGuard Hub The License Management feature in CaseGuard Hub provides centralized control over all software licenses across your organization. Whether you’re adding new users, updating existing accounts, or resetting passwords, this tool ensures that your CaseGuard Studio deployment remains compliant and fully operational. Key Functions License Management is designed to streamline several [...]

Managing TeamSpace Servers in CaseGuard Hub The TeamSpace Server feature in CaseGuard Hub empowers agencies to manage their redaction environments efficiently and securely. From monitoring server statuses to configuring access and permissions, TeamSpace Server offers a centralized dashboard designed for streamlined operations. Accessing the TeamSpace Server Dashboard Clicking on TeamSpace Server from the CaseGuard Hub [...]

Bulk Software Installation with CaseGuard Hub The Bulk Software Installation feature in CaseGuard Hub allows IT administrators to install, update, or uninstall CaseGuard Studio across multiple devices in a secure and efficient manner. This functionality significantly reduces the time and effort required to manage software deployments across your agency or organization. Getting Started Upon opening [...]

CaseGuard Hub is a powerful agency management tool designed to give your organization enhanced control over licensing, installations, and server configuration. With CaseGuard Hub, you can: Create and manage TeamSpace Servers Administer and monitor licenses Perform bulk software installations Downloading and Installing CaseGuard Hub To begin, visit the official CaseGuard installation page. Under the CaseGuard [...]

We just finished the redactions on our video, but when we export our file, the redactions are not lining up where we applied them. How can I fix this? In this guide, we will walk you through how to easily fix the issue of redactions not lining up upon exporting your video. This problem typically [...]