CaseGuard Resources

Join Us At TPCA For A Better Solution To Redaction

Are you attending the 2024 Texas Police Chiefs Association Conference? Stop by booth 514 from March 24th to March 28th to meet the experts in redaction.

Join The Redaction Experts At The NSA Winter Conference

Join the CaseGuard team at the 2024 National Sheriff’s Association Winter conference this February 3rd – 6th to learn why CaseGuard Studio is the best way to redact for law enforcement.

How to fix “Could not find a part of the path \tempOCR.pdf”

Scenario When I try to run OCR on my file nothing happens and the diagnostics icon at the top of my CaseGuard appears red with the error “Could not find a part of the path \tempOCR.pdf.” This issue is usually caused by an issue with the file name you are trying to OCR. Follow the […]

How Can I Convert File Types for Better Compatibility?

Scenario When I try to add my video files to CaseGuard I receive an error message that says “Convert to standard format failed.” This issue is caused by this file not being supported by CaseGuard. Converting the file to a supported file format may fix the issue. Please also see How to troubleshoot adding files […]

How to Bates Stamp your documents in CaseGuard

Overview Bates Stamping is used to sequentially number pages or documents for identification and organization. With CaseGuard, you can effortlessly apply customized Bates stamps to an unlimited number of documents with just a click of a button. This process helps in the efficient organization and identification of specific pages within a document. Bates Stamping in […]

How to fix the error message cvextern.dll not found

Scenario My CaseGuard will not open any videos. Whenever I try to add one I get an error in the diagnostics window saying “cvextern.dll not found.” This issue is caused by the cvextern.dll being blocked or missing. Follow these steps to fix the error message ‘cvextern.dll not found’! Steps to locate the .dll. Open “Windows […]

How to fix audio waves not showing in a project

Scenario When I open a project from an older version of CaseGuard Studio, the audio wave is not loading. This is due to an issue with the files in the thumbnails folder. Follow these steps to fix your audio wave! Open the project with the audio issue in CaseGuard. Go to the project files panel […]

Document Troubleshooting Made Easy with OCR

Scenario When I try to scroll through my document file my CaseGuard crashes. Some of the pages are also appearing blank and I am not able to highlight some words. To repair a document file in CaseGuard: Open the project with the document file that has issues. Select “Document tools” -> “OCR“ In the OCR window […]

Excel settings

To access CaseGuard Studio’s Excel Settings, select Tools –>Settings. The Settings popup contains 14 tabs, one of which is the “Excel ” tab: When importing Excel documents using CaseGuard Studio, there are several settings that you can configure to meet the particular needs of you or your agency. Use Microsoft Excel to convert Excel files to PDF Need […]

OCR settings

To access CaseGuard Studio’s OCR Settings, select Tools –>Settings. The Settings popup contains 14 tabs, one of which is the “OCR” tab. When OCRing using CaseGuard Studio, there are several settings that you can configure to meet the particular needs of you or your agency. Automatically OCR new PDF files Select this option to apply Optical Character Recognition […]

Troubleshooting CaseGuard Studio

How to blur moving faces in a video and keep some visible

Any redaction software is only considered advanced when it offers its users the flexibility of editing and customizing the redactions with minimal effort and time. Within CaseGuard Studio, one can manage, edit, blur (redact), and export files without the need for any additional software. A common use case clients of the software speak to us […]