Redaction for Crisis Centers

Our AI redaction software is built to protect the sensitive information handled by crisis centers and hotlines. Powered by advanced AI, it can automatically detect and redact PII and PHI from call recordings, transcripts, emails, chat logs, and case notes, helping organizations safeguard confidentiality while meeting HIPAA and other privacy requirements. With bulk processing, staff can process thousands of files at once, reducing backlogs and saving valuable time. Because CaseGuard is deployed on-premise, all sensitive data remains in your secure environment, ensuring complete control, accuracy, and peace of mind.

CaseGuard is a local on-premise software, meaning your sensitive files are only accessible to you and will never leave your secure environment. CaseGuard cannot access your files and meets stringent compliance standards, giving you complete control over your data.

CaseGuard uses advanced AI transcription to convert audio into searchable text, making it easy to identify and redact sensitive information. You can redact names, phone numbers, addresses, and 30+ categories of PII directly from the transcript, with changes automatically synced to the audio or video file. You can also highlight and redact specific keywords or phrases in the transcript, or upload a custom list of terms you want CaseGuard to automatically detect and remove.

CaseGuard’s bulk redaction feature enables crisis centers and hotlines to automatically redact thousands of videos, documents, audio, and image files simultaneously in just a few clicks. This will help drastically bring down review time from days to hours, allowing compliance teams to meet tight deadlines and clear months-long backlogs while safeguarding privacy. All you have to do is upload all your files into CaseGuard, select what PII you want redacted, and let AI handle the rest.

CaseGuard is built to meet HIPAA redaction requirements by processing files locally, on-premise, so sensitive medical data never leaves you secure environment. The software automatically redacts 33 categories of Personally Identifiable Information (PII) and Protected Health Information (PHI) across audio, documents, emails, and 12 categories of sensitive information from videos & images ensuring your organization stays compliant while protecting patient privacy.

Yes. CaseGuard supports bulk video redaction, allowing you to process and redact multiple videos simultaneously, ideal for agencies handling high volumes of video footage.

You can reach us by filling out the contact form on our website, emailing [email protected], or calling +1 (855) 255-9955. Whether you’re looking for a demo, pricing information, or have questions about your redaction needs, our team is here to help.