Automated Redaction Software for Crisis Centers & Hotlines

Automated Redaction Software for Crisis Centers & Hotlines

CaseGuard helps crisis centers and hotlines manage caller information by automating redaction workflows for hundreds of audio files, videos, documents, and images and makes complying with privacy laws 85% faster.

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Trusted by Crisis Centers & Hotlines Worldwide

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The Best Call Redaction Software for Crisis Centers

When your team handles hundreds of sensitive calls a day, there’s no time for slow manual tools. With CaseGuard, compliance departments and crisis centers can redact confidential information from audio files with 98% accuracy, making complying with privacy laws effortless.

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Easily Protect Caller Information with CaseGuard AI

1000+

File Uploads at Once

40x

Faster Audio Redaction Turnaround

85%

Cost Savings with AI Automation

Translate Crisis Calls to English in Minutes with CaseGuard

“Our major crimes unit had a 911 call for somebody who spoke Russian & it took 2 mins for them to get our language line translating. We were able to successfully translate the Russian till the language line was available to speak with the dispatcher & fire rescue.”

James Desmond
Sr. Body Camera & Records Specialist | St. John County Sheriff’s Office

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Redact PII & PHI from Call Recordings in 3 Easy Steps

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AI Transcribe

Automatically transcribe call recordings, cell phone footage, and more from any source.

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AI Redact

Select from 30+ PII & PHI categories you want redacted, and let CaseGuard AI do the rest.

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AI Translate

Translate redacted or unredacted audio transcripts in 100+ languages in real-time and export files with ease.

Transcribe, Translate, & Redact Calls in One Platform

Transcribe, Translate, & Redact Calls in One Platform

Automatically generate transcripts for your audio and video files and translate them in 100+ languages. Select from 30+ categories of PII and PHI to redact including names, addresses, dates of birth, and more with 98% accuracy.

Work with any audio or video file
Get court-admissible transcripts
Generate detailed audit reports
Redact directly from the transcript

Call Recording PII Redaction with Custom Lists

Call Recording PII Redaction with Custom Lists

Create lists of sensitive medical diagnoses, prescriptions, keywords, and phrases to automatically find and redact across hundreds of call transcripts eliminating manual effort and human error in your redaction workflow.

Medical Diagnoses & Prescriptions
Serial Numbers
Race Identifiers
Patient IDs & Account Numbers

Easily Redact Sensitive Information From Multiple Audio Files

Add in your files to a local folder on your computer and CaseGuard will swift through and redact each one. Step back and let our AI handle the rest.

Easily Redact Sensitive Information From Multiple Audio Files

Add in your files to a local folder on your computer and CaseGuard will swift through and redact each one. Step back and let our AI handle the rest.

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How Crisis Centers & Hotlines Use CaseGuard

AI Redact Any File Type

CaseGuard supports over 750 file types including 911 call recordings, crisis hotline audio, incident reports, and more.

Automatic PII Redaction

Automatically detect and redact 33 categories of PII from call recordings such as names, dates of birth, addresses, & more.

Voice Anonymization

Resample (change tone of voice to conceal identity) the entire audio or parts of the audio recording easily.

AI Transcription + Translation

Generate editable & searchable transcripts of your audio and video files and translate them into 100+ languages.

Search & Redact

Quickly search and remove sensitive words or phrases with meta-data permanently scrubbed.

Compliance & Audit Reports

Maintain a full audit trail and generate compliance reports to meet HIPAA, FOIA, GDPR, & more.

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Compliance Tips & Reference Guides for Crisis Centers & Hotlines

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Frequently Asked Questions

Our AI redaction software is built to protect the sensitive information handled by crisis centers and hotlines. Powered by advanced AI, it can automatically detect and redact PII and PHI from call recordings, transcripts, emails, chat logs, and case notes, helping organizations safeguard confidentiality while meeting HIPAA and other privacy requirements. With bulk processing, staff can process thousands of files at once, reducing backlogs and saving valuable time. Because CaseGuard is deployed on-premise, all sensitive data remains in your secure environment, ensuring complete control, accuracy, and peace of mind.

CaseGuard is a local on-premise software, meaning your sensitive files are only accessible to you and will never leave your secure environment. CaseGuard cannot access your files and meets stringent compliance standards, giving you complete control over your data.

CaseGuard uses advanced AI transcription to convert audio into searchable text, making it easy to identify and redact sensitive information. You can redact names, phone numbers, addresses, and 30+ categories of PII directly from the transcript, with changes automatically synced to the audio or video file. You can also highlight and redact specific keywords or phrases in the transcript, or upload a custom list of terms you want CaseGuard to automatically detect and remove.

CaseGuard’s bulk redaction feature enables crisis centers and hotlines to automatically redact thousands of videos, documents, audio, and image files simultaneously in just a few clicks. This will help drastically bring down review time from days to hours, allowing compliance teams to meet tight deadlines and clear months-long backlogs while safeguarding privacy. All you have to do is upload all your files into CaseGuard, select what PII you want redacted, and let AI handle the rest.

CaseGuard is built to meet HIPAA redaction requirements by processing files locally, on-premise, so sensitive medical data never leaves you secure environment. The software automatically redacts 33 categories of Personally Identifiable Information (PII) and Protected Health Information (PHI) across audio, documents, emails, and 12 categories of sensitive information from videos & images ensuring your organization stays compliant while protecting patient privacy.

Yes. CaseGuard supports bulk video redaction, allowing you to process and redact multiple videos simultaneously, ideal for agencies handling high volumes of video footage.

Toll Free: +1 (855) 255-9955

1700 N Moore St Suite 1701
Arlington VA 22209
United States

Get in touch with our sales team now!

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