CaseGuard Resources

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How to: Fix Your CaseGuard Transcription not Loading

Use Case When I attempt to transcribe my file, the transcription begins to load but then suddenly disappears. Additionally, the triangle at the top of the screen turns red. Follow these steps to fix your transcription! Select “Tools” from the top left of CaseGuard. From the “Tools” drop down select “Settings.” Once in the “Settings” […]

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How to: Fix PST Files not Adding Into CaseGuard

Use Case When I add my PST files to CaseGuard the PST import appears blank with no emails! Follow these steps to add PST files to your CaseGuard! The first step is to test to make sure the file has content or is not corrupt. Open Outlook and Select “File” > “Open & Export” > […]

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Quick Fixes for Black Pages on Your Document

Use Case When I add my files into CaseGuard some of the pages are black and I am not able to see any of my pages! Follow these steps to fix the black pages of your document! This issue happens due to CaseGuard’s automatic standardization not being able to clean one of the pages on […]

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How to: Include MP4 Files in CaseGuard Studio

Use Case When I try to upload my file to CaseGuard it loads like it will work, then it disappears with no error message! This issue is with the file not being converted correctly. Follow these steps to fix your file! Click your Windows Search and search “VLC.” Click “VLC media player” to open it. […]

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How to: Transfer a Project From One Computer to Another

Use Case My agency recently got a new computer and we need to transfer our CaseGuard work to the new computer! In CaseGuard, all of your work saves to your local drive under the CG Videos folder. To get your work to the new computer all you need to do is transfer that folder to […]

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How to: Fix The Transcription not Following Along

Use Case My transcription is not following the words that are currently being said, I try to scroll but it keeps jumping back to the top of the transcription! This issue is caused by a word with the transcription being selected. Follow these steps to fix your transcription! Open the audio file you are having […]

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Join Us At TPCA For A Better Solution To Redaction
February 14, 2024 | 4 minutes read
Join Us At TPCA For A Better Solution To Redaction

Are you attending the 2024 Texas Police Chiefs Association Conference? Stop by booth 514 from March 24th to March 28th to meet the experts in redaction.

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Join The Redaction Experts At The NSA Winter Conference
January 29, 2024 | 3 minutes read
Join The Redaction Experts At The NSA Winter Conference

Join the CaseGuard team at the 2024 National Sheriff’s Association Winter conference this February 3rd – 6th to learn why CaseGuard Studio is the best way to redact for law enforcement.

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How to: Fix “Could not Find a Part of The Path \tempOCR.pdf”

Use Case When I try to run OCR on my file nothing happens and the diagnostics icon at the top of my CaseGuard appears red with the error “Could not find a part of the path tempOCR.pdf.” This issue is usually caused by an issue with the file name you are trying to OCR. Follow […]

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How to: Convert File Types for Better Compatibility?

Use Case When I try to add my video files to CaseGuard I receive an error message that says “Convert to standard format failed.” This issue is caused by this file not being supported by CaseGuard. Converting the file to a supported file format may fix the issue. Please also see How to troubleshoot adding […]

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How to: Easily Review Your Redactions With a Marked Copy

Have you ever experienced the panic of realizing you didn’t correctly censor sensitive data in a file or report only moments before a critical review? In your office, you might not be the only one responsible for redactions. Recently, while working on a report filled with hundreds of names, phone numbers, addresses, and social security […]

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How to: Prevent Mistakes When Editing Multiple Redactions

Imagine the video you are currently editing was filmed at night with a moving camera. Although the AI Automatic Detection successfully identified and redacted every face and license plate, a few redaction boxes need to be enlarged to fully cover the objects. Coincidentally, these boxes are clustered together in the darkest part of the frame. […]

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Explore Our Redaction Software

With CaseGuard Video Redaction Software, you can change any redaction setting to be as specific or as broad as you need. Its six modes make redacting, transcribing, and translating all of your files simple and fast. Learn more about what CaseGuard Studio can offer.

AI Video Redaction

AI Video Redaction

Let CaseGuard automatically detect faces, license plates, phone screens, laptops, people, vehicles, notepads, and then automatically redact them in one click.

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AI Audio Redaction

AI Audio Redaction

Mute, bleep, and resample audio with one click. Upload or record audio directly into CaseGuard. In a few steps, you can transform a recording into a fully redacted audio file.

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AI Document Redaction

AI Document Redaction

Find and remove personally-identifying information, including phone numbers or SSN and sensitive information instantly. Protect personnel, evidence, financial, medical, and classified records.

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AI Image Redaction

AI Image Redaction

Automatically redact faces, license plates, screens, people, vehicles, and papers instantly in thousands of images.

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AI Transcription and Translation

AI Transcription and Translation

Automatically Transcribe and Translate any audio or video file from 33+ languages, automatically burn closed captions, automatically detect any sensitive and private information all with one click.

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AI Bulk Redaction

AI Bulk Redaction

Redact thousands of images, pages, and hours of audio and video with a few clicks.

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Learn about CaseGuard Solutions. All you need to know about video redaction, audio redaction, audio transcription, audio translation, document redaction, text analytics, and more.

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