CaseGuard Resources

Do you find it challenging to ensure that your Body-Worn Camera footage is properly redacted before it’s released to the public? Is your backlog piling up while requests continue to come in? We can help. With CaseGuard Studio’s AI Redaction Options, redacting any sensitive or Personal Identifiable Information is easy and fast. This article will serve [...]

Use Case When I attempt to transcribe my file, the transcription begins to load but then suddenly disappears. Additionally, the triangle at the top of the screen turns red. Follow these steps to fix your transcription! Select “Tools” from the top left of CaseGuard. From the “Tools” drop down select “Settings.” Once in the “Settings” [...]

Use Case When I add my PST files to CaseGuard the PST import appears blank with no emails! Follow these steps to add PST files to your CaseGuard! The first step is to test to make sure the file has content or is not corrupt. Open Outlook and Select “File” > “Open & Export” > [...]

Use Case When I add my files into CaseGuard some of the pages are black and I am not able to see any of my pages! Follow these steps to fix the black pages of your document! This issue happens due to CaseGuard’s automatic standardization not being able to clean one of the pages on [...]

Use Case When I try to upload my file to CaseGuard it loads like it will work, then it disappears with no error message! This issue is with the file not being converted correctly. Follow these steps to fix your file! Click your Windows Search and search “VLC.” Click “VLC media player” to open it. [...]

Use Case My agency recently got a new computer and we need to transfer our CaseGuard work to the new computer! In CaseGuard, all of your work saves to your local drive under the CG Videos folder. To get your work to the new computer all you need to do is transfer that folder to [...]

Use Case My transcription is not following the words that are currently being said, I try to scroll but it keeps jumping back to the top of the transcription! This issue is caused by a word with the transcription being selected. Follow these steps to fix your transcription! Open the audio file you are having [...]