FAQ

CaseGuard Studio is a local application that you install on your local computers. When using CaseGuard Studio redaction software, all the videos and their processing is happening locally on your computers and nothing is being processed or stored on the cloud.

While you can use signature pads to sign transaction in CaseGuard, you don’t really have to buy these devices anymore. You can use CaseGuard mobile app to collection electronic signatures on any transaction on any mobile device, IPad, or tablet. Signatures are stored electronically in CaseGuard application and can be viewed/printed with any transaction history.

Yes, CaseGuard mobile app can be used as an evidence collection tool to take photos, record videos, and audio interviews almost anywhere. Evidence collected on mobile devices is uploaded automatically to CaseGuard application so nothing stays on the phone in case it got lost, stolen, or broken. The user doesn’t have access to evidence collection from the phone “Photos Gallery” because they are saved in a private storage. CaseGuard mobile app is available on all IOS devices (IPhone, IPad, and IPod) as well as all Android devices.

CaseGuard Studio contains hundreds of effects than can be applied to any video, audio, or image files. Blurring and pixilation are just two effects that are used for video redaction but you can apply other effects to enhance videos and images. The list of available effects is growing with every release of the product which happens quarterly 4 times a year.

CaseGuard Studio has the ability to redact & enhance any video file, any audio file, and any image. There is no limit to the types of files that can be processed in CaseGuard Studio. Over a hundred file types have been tested in CaseGuard Studio and we continue to add support for more files as they become available.

Yes, CaseGuard Studio can work in a standalone mode independent from other CaseGuard products. It can also be used in an integrated mode with DigitalGuard and WearableGuard. Integration is seamless where files don’t need to be download and uploaded back and forth as you’re redacting or enhancing each file.

Yes, CaseGuard is built on a powerful search engine that lets you find your records easily as you type. Other advanced filtering and data mining tools are also built into the CaseGuard evidence management solution.

Yes, you can control who is permitted access to CaseGuard evidence management software from outside your agency network. You can control what they can see and do with just a few clicks. This will save time, paper, and money. It is no longer necessary to burn CDs/DVDs, print huge reports, or deliver them in person. CaseGuard provides powerful tools to monitor who accesses your system, where they access it from, the material they viewed and what they searched for.

Yes, in keeping with our clients’ needs, CaseGuard offers support during regular business hours as well as 24/7 support options.

Yes, Amazon Cloud Computing Services is CaseGuard’s vendor and provides reliable, scalable, and high availability services (99.99%). In less than an hour, CaseGuard’s cloud solution can be made available to your agency.

Yes, CaseGuard’s powerful web API and comprehensive universal interface allow it to communicate with any other system in a secure and fast manner. Data and messages can be sent between CaseGuard and any other system on a scheduled basis or in response to the click of a button. This capability allows CaseGuard to import data from any RMS system and to send data to any RMS system.

CaseGuard fully supports multiple languages and localizations. Five languages are already built in, including English, Spanish, French, German, and Arabic. And, more languages are now being added.

Yes, CaseGuard is compatible with all standard web browsers in the market including Internet Explorer, Chrome, Firefox, Safari, and Opera.

CaseGuard evidence management software is built on a very flexible framework and is customizable and configurable on all levels. From screens and fields to workflow, from messages and preferences to forms and features, everything can be customized in a few clicks by your system administrator and is available for users in seconds without requiring them to log out of the system.

Yes, CaseGuard is a “safe and quiet neighbor,” application and can co-exist with any other applications on the same server without derogating the server resources. It can also be installed on its own server, but there is no need to purchase a new server.

Yes, our CaseGuard team will import all your old/existing data from any system and any database without any loss of data. Special encrypted data might need to be decrypted by your old vendor before importing it into CaseGuard evidence management software.