Call Center Software to Redact PCI & PII Data Automatically

Call Center Software to Redact PCI & PII Data Automatically

Automate the detection and removal of credit card numbers, personal details, & sensitive customer data from call recordings. Process thousands of files at once while complying with privacy laws

Trusted by Call Center Agencies Worldwide

What Sets CaseGuard Apart

1000+

File uploads at once

40x

Faster Audio Redaction Turnaround

85%

Cost Savings with AI automation

”With CaseGuard’s  Watcher feature, our redaction is fully automated, saving us both time & money. Highly recommend!”

Robert Wiles
IT Manager | Nelnet

”With CaseGuard’s  Watcher feature, our redaction is fully automated, saving us both time & money. Highly recommend!”

Robert Wiles
IT Manager | Nelnet

call-center-audio-redaction

Redact Call Recordings in 3 Easy Steps

AI Transcribe Audio & Video Files

Automatically transcribe call recordings, interview recordings, and more from any source.

Auto-Redact

Select from 30+ PII, PHI, & PCI categories you want redacted, and let CaseGuard AI do the rest.

AI Translate

Translate redacted or unredacted audio transcripts in 100+ languages and export files with ease.

AI Redact any PII in Audio Recordings

AI Redact any PII in Audio Recordings

Call centers handle thousands of sensitive calls daily. Manually scrubbing them is slow, error-prone, and risky.

CaseGuard automates the process so you can:

Auto-redact sensitive data
Scale with call volume
Stay compliant with privacy laws
Turn days into minutes
See it in Action

Create Custom Lists

Create Custom Lists

Create lists of specific words, phrases, and patterns to automatically find and redact across hundreds of documents, eliminating human error and with zero manual work.

Loyalty & Membership IDs
Online Banking Usernames
Patient IDs
Security Question Answers

Redact Calls 98% Faster with CaseGuard AI

Redact Calls 98% Faster with CaseGuard AI

When your team handles hundreds of calls a day, there’s no time for slow, manual tools. CaseGuard’s AI processes entire queues of call recordings at once and sets your agency up for success.

CaseGuard automates the process so you can:

Process thousands of calls instantly
Boost team productivity by 85%
Prevent costly data breaches
Improve regulatory audit readiness

Call Centers love CaseGuard AI For

Bulk Redaction

Instantly upload & redact 1000s of files, saving your team hours of manual effort

Voice Anonymization / Alteration

Change or mask agent & customer voices in recordings to protect identities at scale

Automatic PCI Detection

AI automatically detects and redacts payment card numbers, expiration dates, CVV codes

AI Translation + Transcription

Transcribe and translate calls into 100+ languages while automatically redacting PII & PCI data

Searchable Transcript

Convert calls into searchable transcripts, so QA teams can quickly find compliance violations

Audit Logs & Compliance Reports

Maintain a full audit trail & generate compliance reports to meet PCI-DSS, HIPAA, GDPR, and more

See our Plans

Frequently Asked Questions

CaseGuard is the #1 AI-powered redaction, transcription, and translation software designed for call center teams. It automates the redaction of PII, PCI, and sensitive customer data across all file types, helping call centers protect customer privacy, ensure compliance, and process high volumes of calls faster.

Yes. With the Bulk Processing and Watcher feature within CaseGuard Studio, you can redact, transcribe, and translate thousands of audio files in one run. Stay complaint while processing thousands of calls within just a few clicks. 

CaseGuard uses AI-powered automation to detect and redact sensitive information like faces, license plates, names, and more across videos, documents, audio and images. Simply upload your files, select what to redact (PII, PHI, etc.), and let AI handle the rest.

Absolutely! While CaseGuard automatically detects and redacts 30+ categories of personally identifiable information (PII), you can create lists specific to your business needs, from PCI terms to industry-specific identifiers. With CaseGuard’s automated redaction software, you can easily set these custom rules so that every instance of those words or phrases is consistently identified and removed across all your audio files.

Absolutely. You can automatically redact only the detected sensitive segments or highlight specific keywords and phrases from the transcript to remove, while keeping the rest of the recording intact for clarity and context.

Yes, with CaseGuard’s TeamSpace, teams can view, edit, and review files in real time. Once tasks are assigned, reviewers can be added and progress can be tracked all in one streamlined view. Built-in approval workflows and clear hand-offs help reduce errors while staying compliant.

Yes. CaseGuard’s PCI detection engine is designed to meet PCI-DSS Level 1 requirements, ensuring that all payment card details are fully removed from call recordings and transcripts.

Yes. Every redaction project includes a detailed audit trail with timestamps, redaction reasons, and reviewer notes. Reports can be exported for compliance audits, internal reviews, or legal reasons.

You can reach us by filling out the contact form on our website, emailing [email protected], or calling +1 (855) 255-9955. Whether you’re looking for a demo, pricing information, or have questions about your redaction needs, our team is here to help.

Toll Free: +1 (855) 255-9955

1700 N Moore St Suite 1701
Arlington VA 22209
United States

Buy CaseGuard Redaction Software

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