CaseGuard is the #1 AI-powered redaction, transcription, and translation software designed for call center teams. It automates the redaction of PII, PCI, and sensitive customer data across all file types, helping call centers protect customer privacy, ensure compliance, and process high volumes of calls faster.

Yes. With the Bulk Processing and Watcher feature within CaseGuard Studio, you can redact, and automatically transcribe and translate thousands of audio files in one run. Stay complaint while processing thousands of calls within just a few clicks. 

CaseGuard uses AI-powered automation to detect and redact sensitive information like faces, license plates, names, and more across videos, documents, audio and images. Simply upload your files, select what to redact (PII, PHI, etc.), and let AI handle the rest.

Absolutely! While CaseGuard automatically detects and redacts 30+ categories of personally identifiable information (PII), you can create lists specific to your business needs, from PCI terms to industry-specific identifiers. With CaseGuard’s automated redaction software, you can easily set these custom rules so that every instance of those words or phrases is consistently identified and removed across all your audio files.

Absolutely. You can automatically redact only the detected sensitive segments or highlight specific keywords and phrases from the transcript to remove, while keeping the rest of the recording intact for clarity and context.

Yes, with CaseGuard’s TeamSpace, teams can view, edit, and review files in real time. Once tasks are assigned, reviewers can be added and progress can be tracked all in one streamlined view. Built-in approval workflows and clear hand-offs help reduce errors while staying compliant.

Yes. CaseGuard’s PCI detection engine is designed to meet PCI-DSS Level 1 requirements, ensuring that all payment card details are fully removed from call recordings and transcripts.

Yes. Every redaction project includes a detailed audit trail with timestamps, redaction reasons, and reviewer notes. Reports can be exported for compliance audits, internal reviews, or legal reasons.

Enterprise call centers deal with thousands of hours of recorded video calls and screen shares every month. By leveraging CaseGuard Studio, teams can automatically detect and redact sensitive information, faces, payment details, and account numbers across entire queues of files. This makes video redaction for large-scale companies fast, compliant with PCI, HIPAA, and GDPR, and far less dependent on manual effort.