Help Center

It depends!

Lite is perfect for basic video and audio redaction. It helps you accurately automate redaction so that you can respond to records requests and more.

Standard is ideal for organizations that redact personally identifiable information or sensitive patient or customer information from video, audio, PDFs, or images regularly, whether for evidence collection or FOIA or records request purposes.

Premium is ideal for organizations such as law enforcement, hospitals, public safety agencies, financial institutions, media institutions, and call centers working with significant amounts of audio and video. This plan is the only plan that offers automatic transcription and translation. Premium leverages a deep learning (AI) process called automatic speech recognition to convert audio to text quickly, making it possible to automatically transcribe and translate your recordings in up to 31 languages. If you want to transcribe from video or audio files regularly, this plan is great for you.

Doc is designed for PDF and image redaction. Its streamlined document redaction toolset lets you redact any PDF or image in moments. Use Doc’s powerful pattern redaction to strip your documents of identifying data in moments. Built for busy professionals, Doc is perfect for you if you don’t need to redact audio or video.

CaseGuard Studio is a local application that you install on your organization’s own computers. When using CaseGuard Studio redaction software, all of the redaction work you do is happening on your computers —and nothing is being processed or stored on the cloud.

No, there are no limits on the quantity or duration of videos and audio files that can be redacted using CaseGuard. Whether you have hundreds or thousands of extensive videos and audio files, you can confidently depend on CaseGuard for an efficient redaction process without any constraints.

However, if you’re particularly interested in using the automatic audio redaction with transcription capabilities, each license comes with a limit of 240 hours/year of Automatic Transcription & Translation or 48,000 pages/year of AI document analysis. You have the option to add more hours and pages once the initial allotment has been utilized.

CaseGuard offers online and in-person training.

CaseGuard’s training curriculum is designed to teach users how to use CaseGuard Studio for their own workflows. Over the course of the training session, you will learn:

• What redaction is and why it’s important.
• Redaction principles and how they relate to your work in CaseGuard.
• How to take advantage of CaseGuard’s redaction and editing features.
• How to organize your redaction projects in CaseGuard.
• How to redact various file types.
• Redaction and editing workflows.
• File processing best practices.
• How to configure reports in CaseGuard.
• Best practices for your organization’s specific use cases.
• How CaseGuard’s redaction resources can help you.

In advance of your training, a training specialist will talk to you about your redaction needs, and design a training module to meet them. Some modules we have provided include:

• Redacting body camera footage: best practices and troubleshooting video shot in low-light conditions.
• How to caption video and audio.
• Editing generated transcripts in CaseGuard.
• Redacting protected health information in CaseGuard.
• Setting up CaseGuard for easy collaboration.
• Using audio analysis and analytics to bulk redact your files.
• Batch processing: how to make it work for your team at any time of the day.
• Translating audio and video.

Yes, you can use both your CaseGuard license and the CaseGuard Studio video redaction software in an offline mode, even when there is no internet connection available.

To do this, you’ll need to assign the license to the specific computer you want to use. We issue one offline key per license, which is tied to that specific machine. Please note that once the offline key has been issued for a license, it can not be cancelled, transferred, or changed for the duration of the license. Changed to the keys can be done upon renewal. This setup is often used in air-gapped systems.

However, please note that certain features, such as transcription and translation, will not be available when using the software in offline mode. Regardless of whether you’re using the software online or offline, CaseGuard does not see, store, or transfer any of your files outside of your local machine or network.

CaseGuard supports the following video, audio, image, raw image, document, email, and text file extensions.

• Video extensions: .mp4 .avi .mpg .mov .mkv .flv .3gp .wmv .ts .asf .vob .mts .webm .m4v
• Audio extensions: .mp3 .wav .dss .m4a .wma .flac .ac3 .vox
• Image extensions: .jpg .jpeg .tif .png .bmp .wmf .tiff
• Raw image extensions: .gif .heic .nef .cr2 .jp2 .psd .crw .dcr .orf .dng
• Document File Extensions: .pdf .doc .docx .ppt .pptx .pps .ppsx .xls .xlsx .csv .eml .msg .xmp
• Email File Extensions: .eml .msg .pst .mbox
• Text File Extensions: .txt .xml .json

There is no limit to the types of files that can be processed and the software has the ability to redact and enhance any video, audio, image, or PDF file, and continues to add support for more file types as they become available.

Yes. You are not restricted to buying licenses from the same plan for your entire team. This means you can mix and match your purchases based on individual needs. For instance, in a single order, you could purchase two standard licenses and three premium licenses for your team, catering to different requirements.

Yes, we offer volume discounts for select customers. To learn more, contact us at [email protected].

Yes, we do. We offer support during regular business hours and regularly provide 24/7 support options for our clients who need around-the-clock support.