CaseGuard has significantly increased our efficiency
Our Call Center team at Nelnet has been using CaseGuard Studio for over two years, transforming our redaction process for handling sensitive customer information. With thousands of daily calls, protecting our customers’ personal data is essential, and CaseGuard’s ability to automatically redact personally identifiable information (PII) and profanities happens within seconds. This has significantly increased our efficiency.
With CaseGuard’s Watcher feature, our redaction is fully automated, saving us both time and money by eliminating the need for a specialized team. The software also includes Transcription and Analytics features that enhance our investigations, making CaseGuard an invaluable all-in-one solution.
We highly recommend it to any organization dealing with large volumes of sensitive data, as it has dramatically improved our workflow and data protection efforts.