2025 Customer Contact Week Conference

Nika is a privacy expert with extensive experience supporting both public and private sector organizations in enhancing their redaction and compliance processes. She has worked closely with law enforcement agencies, government departments, and private entities to provide expert guidance on video, audio, document, and image redaction.

Shorouk has over 15 years of extensive experience in software engineering, third-party integration, interactive content design, and team leading.

Zainab is a project manager and a Wesleyan University graduate with a BA in economics. She is multilingual, highly organized, and excels at leading cross-functional teams.