Natalie Santivasci

Administrative Assistant

Medina Police Department

CaseGuard has truly transformed our workflow and brought much-needed relief to our department. Our team, primarily focused on redacting body-worn and dash camera footage, has been able to keep up with current requests, eliminating a year-long backlog that once seemed insurmountable. The software’s mix of AI and manual object tracking, as well as its amazing AI audio transcription, have allowed us to respond to the continuous demand for video redaction with confidence and efficiency.

Our experience with CaseGuard’s client success and support team has been exceptional—they’re always available for troubleshooting and genuinely invested in enhancing our experience. While we look forward to future releases, we’re thrilled with how functional and reliable the system is.